Refund & Cancellation Policy

This Refund & Cancellation Policy applies to payments made on www.axocom.in to Axolotl Emprise LLP, operating as AxoCom, for event registrations, delegate passes, sponsorships, or other paid services. We encourage you to read this policy carefully before making a payment.

1. Cancellation by you

• If you wish to cancel a paid registration, please email us at info@axocom.in with your order/payment details and reason for cancellation, as soon as possible.
• Cancellation requests received at least 7 days before the scheduled event or service date are eligible for a full refund, unless a different timeline is specified for a particular event.
• Cancellation requests received less than 7 days before the scheduled event or service date may be eligible for a partial refund or credit towards a future AxoCom event, at our discretion, depending on costs already committed on your behalf.
• No refund will be issued for cancellation requests made after the event or service has commenced, or for no-shows.

2. Cancellation or changes by AxoCom

In the rare event that AxoCom cancels, postpones, or materially changes an event or service, registered participants will be notified and offered either a full refund or the option to transfer their registration to a rescheduled date, at their preference.

3. Non-refundable circumstances

• Failure to attend an event or use a service after successful registration, without prior cancellation.
• Incorrect information provided by the participant that leads to denial of entry or service.
• Any convenience or processing fee charged by the payment gateway, where applicable and disclosed at the time of payment.

4. Refund process and timelines

Approved refunds will be processed to the original payment method used at checkout, through our payment gateway partner. Refunds are typically initiated within 7 business days of approval and may take an additional 5-10 business days to reflect in your account, depending on your bank or card issuer.

5. How to request a refund

Raise your request on our help form, choosing "Request a refund". You will receive a ticket reference you can use to track the request and read our replies. Alternatively, write to us at info@axocom.in or call +91 70174 51797 with your name, registered email/phone, the event or service name, payment reference, and reason for the request. Our team will confirm eligibility and next steps.

6. Contact us

For any questions about this policy, please reach out to Axolotl Emprise LLP at info@axocom.in. Registered office: 121 Indra Nagar, Dehradun, Uttarakhand, India - 248001.