Digital Public Services, Accessibility & UX
Citizen-First UI/UX Redesign of Apuni Sarkar e-Services
Making Uttarakhand's Digital Public Services Simple and Mobile-Friendly
Information Technology Development Agency (I.T.D.A), Uttarakhand Redesign Uttarakhand's Apuni Sarkar e-services portal (https://eservices.uk.gov.in/) to address mobile usability and navigation challenges so everyday citizens, including people with limited digital literacy, can independently find and use government services. This ITDA challenge requires a detailed user-study report and comprehensive UI/UX research, not just a visual makeover. Validate the redesigned experience with citizens. As an optional enhancement, a conversational AI agent should let citizens access every citizen-facing function offered by the portal through voice or text and complete tasks end to end, not merely answer questions or navigate to pages. The conversational experience must complement, not replace, an intuitive accessible interface.