UKIS 2026 Problem Statements

Explore published challenges in civic services, infrastructure, mobility, disaster resilience, forests and governance across Uttarakhand. Registration is open to students, developers and working professionals.

Participate solo or in one team of 2, 3, or 4 people. Each person may participate only once and cannot enter both individually and as part of a team, or join more than one team.

Digital Public Services, Accessibility & UX

Citizen-First UI/UX Redesign of Apuni Sarkar e-Services

Making Uttarakhand's Digital Public Services Simple and Mobile-Friendly

Problem Owner
Information Technology Development Agency (I.T.D.A), Uttarakhand

Redesign Uttarakhand's Apuni Sarkar e-services portal (https://eservices.uk.gov.in/) to address mobile usability and navigation challenges so everyday citizens, including people with limited digital literacy, can independently find and use government services. This ITDA challenge requires a detailed user-study report and comprehensive UI/UX research, not just a visual makeover. Validate the redesigned experience with citizens. As an optional enhancement, a conversational AI agent should let citizens access every citizen-facing function offered by the portal through voice or text and complete tasks end to end, not merely answer questions or navigate to pages. The conversational experience must complement, not replace, an intuitive accessible interface.

solutions